Refund policy

Returns and refunds

Every Ghostlink item is printed to order. Nothing is pulled off a shelf, and nothing can be put back on one — which shapes how our returns work.

If we got it wrong, we fix it

Wrong item, wrong size sent, a printing or embroidery defect, or damage in transit — email ghostlink@ghostlinkapparel.com within 30 days of delivery with your order number and a photo of the problem. We will reprint it or refund it, your choice. You will not pay return shipping, and in most cases we will not ask you to send the item back.

This applies to everything we sell, including the final-sale items listed below. "Final sale" means we cannot take back something you simply changed your mind about. It has never meant you are stuck with a damaged or misprinted item.

Final sale items

The following are final sale. Return shipping on them would cost more than the item itself, and because each one is printed for you individually we cannot restock it:

Stickers
Car air fresheners
Mini license plates

This is stated on each of those product pages before you buy. If one of them arrives damaged, misprinted or not what you ordered, the paragraph above still applies — send us a photo and we will replace it free.

If the size isn't right

Check the size guide first — every apparel product page lists the actual garment measurements, taken flat, in inches. Because each item is produced individually for you, we cannot restock returns, so sizing exchanges are handled case by case. Email us and we will work something out.

Phone cases

Tell us the exact model you need before you order if you are unsure. A case ordered for the wrong iPhone model is treated as a sizing issue, not a defect, and is handled case by case.

What we cannot accept

Items that have been worn or washed.
Requests made more than 30 days after delivery.
Items damaged by improper care — machine-washing a cap, or ironing directly on a print.
Change-of-mind returns on the final sale items listed above.

Cancellations and changes

Email us within 12 hours of ordering and we can almost always catch an order before production starts. After that it has likely already been printed, and we cannot cancel it.